Guest Feedback Update: Yelp, TripAdvisor, and Google Maps Linking

Written by Erik Goranson

Are you using our Guest Feedback feature yet? If not, we just released an update that will make collecting feedback even more valuable. Now, you can link guests directly out to your review sites when they give a positive rating!

Guest Feedback Can Now Link Out to Your Review Sites

As a reminder, after activating feedback for your location, Gather automatically emails guests the day after their Confirmed or Closed event.  Guest Feedback provides you the opportunity to personally thank customers for their business and ask about their experience.

To date, 15% of guests who submit positive feedback click out to one of the three review sites listed

Once you’ve set up Guest Feedback, you can add your own review site links quickly and easily from your location settings in Gather:

Note: You can activate feedback on a per-location basis. If you have multiple locations and want to collect feedback from all of them, you have the opportunity to activate each one individually.

Guest Feedback is an important channel for providing actionable insights to your business. Moving forward, we hope positive review site posts about your guests’ events drive new business. Let us know how you’re using Guest Feedback and what you think about the update!

Erik Goranson

Erik is the Director of Product Strategy at Gather. Prior to Gather, Erik was the Director of Product Management at ExpApp and a Senior Associate at Bain & Company in their Technology Private Equity Group. His most recent article was Guest Feedback Update: Yelp, TripAdvisor, and Google Maps Linking.