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Introducing Gather Guest Feedback

Written by Chris Wiggins

Feedback is an invaluable resource for any customer-centric business — that’s why we’re making it easier than ever to collect event feedback with Gather Guest Feedback!

After activating feedback for your location, Gather automatically emails guests the day after their Confirmed or Closed event, personally thanking them for their business and asking about their experience.

Guests have the opportunity to fill out a short survey outfitted with your logo and name:

Guest Feedback Survey

Guest ratings and feedback are emailed to the booking owner and any other users of your choice. For easy access, feedback is stored and surfaced directly on the booking in Gather, and is counted in the Bookings Export for expanded reporting.

Booking Guest Feedback

Activate Guest Feedback today in your location settings to make the customer’s voice a core part of your business. We love your feedback too, so please let us know what you think!

 

Chris Wiggins is a Product Manager at Gather. His most recent article was 2016 Year-End Product Update Recap.