Stoney River Steakhouse & Grill

“We got Gather officially implemented in all of our restaurants early last year. It has been a great tool to unite all of our locations together, which is exciting — the consistency of havingone voice is really important to us.”

– Rachael Boling
Manager of Service & Hospitality

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With 12 locations across Georgia, Illinois, Kentucky, Maryland, Missouri, North Carolina and Tennessee, Stoney River Steakhouse & Grill specializes in high-quality, hand-cut steaks and gourmet dishes (like fresh seafood, signature salads, and more), all served amid a sophisticated atmosphere punctuated by impeccable customer service.

After a recent rebranding and with their successful brand on track for continued expansion, Stoney River restaurants needed a way to streamline their events process, since each location had a different system and events were being managed with pen and paper. Additionally, they wanted a consistent look and feel for their events program across each location.

To help streamline their growing events business and meet their industry-specific needs, Stoney River turned to Gather to…

 

Easily Stay Up-to-Date on Event Details

Rachael says she and her staff love how easy it is to instantly access event details through Gather’s software platform, whether they’re in-office or on the go. “I can see all seven sales managers’ info, and I can look and see what’s going on without having to call,” she explains. “I love how easy it is to look and see what’s happening at the restaurant.”

 

Streamline & Digitize Their Event-Planning Process

Prior to Gather, Rachael says that sales managers would manage calendars and bookings manually by writing down the event and room in one notebook, then mark it on their physical calendars, then manually input the info online, creating three different entry points for info and, as a result, lots of time spent on admin work. She explains that Gather has helped them streamline information into one point anyone can access. She also likes that the mobile app allows team members to view things like upcoming events and menus, whether they’re in or out of the restaurant.

 

Make Event Management More User-Friendly

Along with Gather’s ability to save document templates so you don’t have to create each one from scratch, Rachael says clients have responded well to Gather’s event portal, which allows them “to see and print all their event info from that one access point so they’re not getting five different documents.” She adds that new team members have been able to easily pick up and navigate the Gather system, which has saved hours of time on training.

 

Interested in learning more about how Gather could help streamline your business? Let's chat!