How to Overcome Common Fears About Restaurant Software

By Caroline Cox | 3 min read

All it takes is a quick scan of our client quotes or case studies to see all the benefits that event management software brings to businesses. But despite all the ways software saves time and money, some still have reservations that keep them from opting in. Below, we address some common concerns people have about using software to run their private events programs, along with ways to overcome them.

 

Fear: It’s too time-consuming

Some people think implementing a new software will be too time-consuming to be worth it. We get it: you’re busy and don’t have hours to move all of your events data to a new program. But with Gather, it’s quite the contrary. Our dedicated training managers have a quick and simple onboarding process. It includes one of them actually completing about 95% of the setup for you within 7 to 10 days. Your account manager will custom build your account, including all menus, contracts, event space photos, and past and future event imports, so you can start off strong. After two training calls (one focusing on logistics and walking through the software platform once your events program is built out, and one more focused on settings, menu updates, photo changes, etc.), you’re already a Gather pro.

 

Fear: Your events program will lose its personal touch

A huge focus of event management involves customization, hospitality and small details that bring it all together. Therefore, it’s understandable to fear that using a new software might take away some of that personal touch. But Gather makes it just as easy, if not more so, to maintain the high level of customer service and personalization that makes clients feel special. We offer technology that doesn’t take away the human component of planning — we let you customize proposals, documents, and email templates. This way, you can pull up a template and add personalized client greetings and information. This saves you time on admin work without sacrificing hospitality. Plus, our instant communication tools allow clients and other event staff members to be able to reach you directly and efficiently.

 

Fear: Your company is too small

We previously discussed all the reasons why businesses big and small can benefit from event management software. (Besides, who can’t appreciate spending less time on admin tasks, increasing revenue and streamlining organization at a price point that makes sense for you?). The truth is, even if you’re running a small private events program, your team can benefit from Gather’s features. We offer unlimited user access, meaning everyone from the back-of-house staff to the event coordinator can access event details in real time via our cloud-based platform. Plus, we’ve got a mobile app and tools that make internal communication and instant notifications a breeze.

 

Fear: It’ll be too complicated

At Gather, our goal is to make planning life’s special events seamless and fun for everyone involved. We want to make your life easier, not harder. Thus, we’ve built our software to be minimal, intuitive and easy to navigate. Everything from event details, proposals, menus and client communications is easy to find, whether you’re in office or on-the-go via your phone, tablet or laptop. We don’t try to sell you on unnecessary add-ons you don’t want (or need). Instead, we keep it simple for both you, your staff and your clients. And if you do hit a roadblock, our support team (real live humans, not robots!) is only a phone call or email away. When you reach out to us, you’ll get someone who is familiar with you and your business. Our support team is knowledgeable about the ins and outs of the software and, perhaps most importantly, you’ll always be talking to someone friendly.

 

Fear: Customer information won’t be secure

It’s no surprise that, especially when running a successful B2C business, customer security is crucial. When clients know their sensitive data and financial information is secure, it helps foster trust and loyalty to your brand. Since Gather is cloud-based and lets you accept e-signatures from clients, there’s no need to save things like credit card or account information remotely on a desktop or in a file that can be viewed by others in the event they gain access to your phone or computer. Gather is level one PCI compliant — if you’re unfamiliar with what that means, here’s a handy breakdown. Basically, all companies that accept credit card information for any reason are expected to maintain PCI compliance. The level of security required depends on how many transactions you run per year. Using Gather means you can rest assured knowing your info and your clients’ info are safe and secure.

 

Now that you know how to overcome common fears about restaurant software, why not request a live demo to see if Gather is right for you?

 

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Caroline Cox
Content Marketing Manager

Caroline Cox is Gather's Content Marketing Manager. She spends her time crafting blogs, thought leadership pieces, case studies, social media content and more, helping empower restaurants and other event venues to streamline their planning process and grow their events programs with success.

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